PLEASE READ THIS PRIVACY POLICY CAREFULLY. THIS POLICY DESCRIBES THE WAYS WELLPAY, CORP. (“WellPay”, “we”, “us”, “our”) OR OUR VENDORS COLLECT, PROTECT, USE AND STORE YOUR PERSONAL INFORMATION. YOU ACCEPT THIS PRIVACY POLICY BY USING OUR PRODUCTS AND SERVICES ON OUR WEBSITE OR THROUGH ANY OTHER MEANS (COLLECTIVELY THE “SERVICES”). We may amend this Privacy Policy at any time by posting a revised version on our website. We will attempt to give a reasonable notice period upon making any changes; however, unless otherwise stated, the revised version will be effective at the time we post it.
1. What are you agreeing to?
1.1. The Parties to this Agreement.
If you open an account or use the WellPay Service, we may collect the following types of information: Personal information – your name, Social Security number, address, phone, email, third-party application IDs, and other similar information. Financial information – bank account numbers and/or credit card numbers that you link to your WellPay account or give us when you use the Services. Health-related information – your medical bill(s) or other health-related information that you provide to us. Before permitting you to use the Services, we may require you to provide additional information, including but not limited to your date of birth, social security number and other personal information. We may use this information to verify your identity or other information you provide.
1.2. Information WellPay Learns From Your Use.
When you visit the WellPay website or use the Services, we may collect information sent to us by your computer, mobile phone or any other device. This information may include your IP address, device information including but not limited to identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site, the pages you accessed on our website, and any other available information. We may also collect information about your use and interaction with our website, application or the Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, clickstream information, and cookies that may uniquely identify your browser or your account. We may also collect information about you from any contact you have with any of our services or employees, such as, with our customer support team, in surveys, or through interactions with our affiliates.
1.3. Cookies and Anonymous Identifiers.
We use various technologies to collect and store information when you use the Services, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with the services we offer to our partners, such as advertising services or WellPay features that may appear on other sites and in any other manner that we deem necessary for our business purposes.
You may disable cookies by changing the settings on your browser, phone and/or device. Check your browser or device’s help or support menu for further information. Remember that if you disable cookies it is likely to affect how the Services work and you may not be able to access or use certain features of the Services. Unless you have adjusted your setting so that it will refuse cookies, our Services will place cookies when you log on to the Services
1.4 Third Party Analytics
We use third parties’ analytic and tracking tools to better understand who is using the Services, how people are using the Services and how to improve the effectiveness of the Services and its content, and to help those parties serve more targeted advertising to you across the Internet or help us serve more targeted advertising to you. Those third party companies may use cookies, pixel tags or other technologies to collect and store non-personal information such as time of visit, pages visited, time spent on each page of the Services, device identifiers, type of operating system used and other website(s) you may have visited. They might combine information they collect from your interaction with Services with personal information they collect from other sources. We do not have access to, nor control over, third parties' use of cookies or other tracking technologies.
1.5. Information Obtained From Third Parties.
We may also obtain information about you from third parties such as credit bureaus and identity verification services. You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your WellPay account and authorizing WellPay to have access to this information, you agree that WellPay may collect, store and use this information in accordance with this Privacy Policy.
1.6 Do Not Track Signals.
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not currently respond to DNT signals and operates as described in this Privacy Policy whether or not a DNT signal is received.
2. How WellPay protects your information.
2.1. Data Security.
WellPay stores and processes your information maintaining physical, electronic and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees or agents who require it to fulfill the responsibilities of their jobs. Please note that the information that you transmit to us electronically may not be secure. While we strive to protect your information, including your health-related information, despite our best efforts, no security measures are perfect or impenetrable.
2.2 Children’s Privacy.
We do not seek or knowingly collect any personal information about children under 18 years of age. If we become aware that we have unknowingly collected personal information from a child under 18 years of age, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a child under 18 years of age who has provided us with personal information, you may contact us to request it be deleted.
3. How WellPay uses your information.
3.1. To Improve Our Service.
WellPay uses information to perform and improve our services, contact you, conduct research, and provide anonymous reporting for clients. For example, we may use information to provide customer service and support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services, reduce risk to all parties involved in our transactions, and verify the accuracy of information.
3.2. To Serve Relevant Marketing to You.
We may use information to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising.
4. When WellPay shares your information.
4.1. For Our Everyday Business Purposes.
We share your personal information with employees, affiliates, vendors, partners, merchant partners, marketing providers, and third parties as required to offer the WellPay Service. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal investigations, litigation purposes, complying with audits or other investigations, and reporting to credit bureaus. We may share your information with the merchants you use the WellPay Services with for marketing purposes, and as otherwise permitted by law.
4.2. When Required By Law.
We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.
4.3. With Our Merchant Partners to Provide Personalized Offers.
We may share your information with merchants you interact with using WellPay for marketing, if you consent or as permitted by law. By creating a WellPay account, you consent to WellPay to share your information with merchants you use the WellPay Services with, for those merchants to market to you. We do this to help merchants personalize services and offers, so you can have a better experience. You’re able to revoke your consent at any time by following the steps below. If you choose to do so, we will stop sharing your information with merchants from that point onward, except as necessary to complete transactions you initiate. To revoke your consent to information sharing with merchants for marketing, you can log into your WellPay account at https://pay.wellpay.care/ and edit your Personalized Services preferences.
4.4. Sale of Our Business.
We may share your information in connection with the sale of our business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings).
5. How WellPay does NOT use your information.
5.1. Selling Information to Third Parties.
We don’t sell or rent your personal information to third parties.
6. Third Party Websites & Links
Our Services may contain links to other online platforms operated by third parties. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your personal information. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services.
Please keep in mind that information you post on public or semi-public venues, including information you share on third party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. When you provide information to a third-party online platform, the information you provide may be separately collected by that third-party. The information the third-party online platform collects is subject to the third-party online platform’s privacy practices. Privacy choices you make on the third-party online platform will not apply to our use of the information we collect directly through our Services.
We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties.
7. What are your options?
7.1. Notifications.
If you no longer wish to receive notifications about our Services, you may change your notification preferences by emailing help@wellpay.care. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. WellPay reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform the WellPay Service. You are still responsible for any amounts due to WellPay even if we close or limit access to your account.
7.2. SMS Messaging.
You can opt out of receiving SMS messages by emailing help@wellpay.care. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. Again, WellPay reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform the WellPay Service. You are still responsible for any amounts due to WellPay even if we close or limit access to your account.
7.3. Access Your Information.
You can review and edit your personal information at any time by logging in to your account on the Website or by contacting us at help@wellpay.care. You can also request to close your account by contacting us at help@wellpay.care. If you close your WellPay account, we will mark your account in our database as “Closed,” but will keep your account information in our database to comply with our legal obligations. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. If you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.
7.4. Your California Privacy Rights.
This Privacy Policy describes how we may share your information for marketing purposes. It applies to all users of the Services, including California residents.
As a California resident, you may contact us with any questions or to request a list of third parties to whom we may disclose Information for such third parties’ marketing purposes and the categories of Information we may disclose. See Contact WellPay below.
7.5. Contact WellPay.
If you have questions or concerns regarding this Privacy Policy, you should contact us at: 400 Concar Drive, San Mateo, CA 94402, by phone at 877-561-9579, or by e-mail at help@wellpay.care.
What does WellPay, Corp. do with your personal Information?
- Why : Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
- What : The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and account balances
- Transaction history and account transactions
- Credit scores and checking account information
- When you are no longer our customer, we continue to share your information as described in this notice.
- How : All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons WellPay, Inc. chooses to share; and whether you can limit this sharing.
How Does WellPay protect my information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
